Customer Service Officer

GearLaunch is the leading end-to-end (E2E) e-commerce platform that provides everything needed for merchants to sell on-demand products. GearLaunch provides not only the tools to create online storefronts, but also back-office support and logistics tasks such as production, shipping, and customer service. In contrast to central destination marketplaces where sellers simply list products in hopes of making a one-time sale, GearLaunch places Internet entrepreneurs in full control of their own businesses and the all-important customer relationship, empowering the creation of sustainable and scalable business assets.

GearLaunch sits at the intersection of how customers, manufacturers, and sellers connect. The opportunity to change how we all buy and sell from every corner of the world starts here. We’ve proven our team has what it takes, but to go to the next level, we need your help. We are seeking a self-motivated and innovative product manager to join our growing team and help us continue to push the envelope with our products

Responsibilities

• Managing and protecting the relationship between the company and clients by caring,
  listening, providing support in a timely manner
• Responding to customer inquiries via email Zendesk chat, and social media: Facebook page and group.
• Maintaining long-term opportunities by becoming a trusted supporter of clients
• Collecting feedback, coordinating between sellers and product/development team for product development
• Handle any ad hoc tasks assigned by the management.

Requirements

• Speaking and writing fluent English is a "must"
• Great verbal communication and interpersonal skills
• Ability to remain calm and collected when dealing with difficult customers
• You should be a “people person” with great customer service skills and the ability to moderate online conversations with our community.
• Basic Knowledge of MMO, E-commerce, etc…

Benefits

We may be moving fast, but we always make an effort to care for the team. Big opportunities to create impact from the ground up!

• Comprehensive medical, dental, and vision insurance
• Take-what-you-need vacation policy
• Largely remote work environment
• Monthly benefits for telecommunication or commuting
• Social activities, company offsite retreats, and much more!

APPLY

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